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The Company

ELMAB is a reality born from a pool of people, in European, with over twenty years of experience in the Printed Circuits Boards. Experience acquired by cooperating the most significant and important names in the world electronics industry. The long-lasting experience in the specific field has determined the choice of the right Asian Partners. ELMAB aims to be the reference for its customers, who see in it the solution that fully satisfies their needs.

Mission

At our company, we are committed to providing a complete and personalized service to our customers for their printed circuit boards (PCBs). From the sampling stage, we go through all the product set-up phases (pre-series) up to the mass production, assisting the customer in a clear and timely way.

We are able to manage any changes necessary to improve the customer's product, always maintaining our commitments in terms of technical product specifications and agreed delivery. Our goal is to offer a high quality product and service, with a competitive added value on the price.

We are always ready to face any challenge to meet customer needs and provide customized solutions. Contact us to find out how we can help you produce your printed circuit board projects with the top precision and reliability.

Achieved results

Results of the "Customer Satisfaction" analysis of the year 2022.

Customer Service
Telephone answers to update the situation of deliveries, shipments, etc.: online 96.33%.
Replies via e-mail to update the situation of deliveries, shipments, etc.: in the hour following the question 95.0%.
Commercial offers sent within 16 working hours of receipt of RO: 94.7%

Delivery time:
Prototype service: +/- 1 day after order confirmation: 98.5%
Pre-series service: +/- 2 days from order confirmation: 98.0%
Standard order delivery: +/- 5 days from order confirmation: 97.9%

Product quality
Returned by customer within eight days of delivery: 0.000%
Customer return for confirmed defects: 0.038%
Customer return for warranty rework: 0.048%
Customer return for scrap: 0.0138%

Data obtained from the majority plants, on a production of 2.67 millions square meters produced.


Telefono: +39 011 22 37 279


Riferimenti:

ufficio commerciale/logistica:

sales@elmab.it

ufficio tecnico/commerciale:

sales2@elmab.it 

Riferimento Centro Italia:

Massimo Foglietti m.foglietti@elmab.com