Customer Service
- On line given reply for updates of delivery plan, shipments, etc.: 80%.
- Reply by-emails on delivery, shipments, etc.: within three hours from the question: 15%.
- Commercial offers sent within 5 hours after receiving RFQ: 100% (all prototype/samples)
- Commercial offers sent within 16 working hours after receiving RFQ: 90%
Data’s obtained on Elmab’s activity
Processing production orders
- Prototype Service: +/- 1 days from order confirmation: 98,8%
- Pre-series Service: +/- 2 days from order confirmation: 98,5%
- Mass production delivery: +/- 5 days from order confirmation: 97,3%
Data’s obtained on Elmab’s activity
Product quality
- Return from customer within 8 days from delivery: 0,00%
- Return from customer for founded pcb’s defects: 0,048%
- Return from customer for warranty repairs: 0,37%
- Return from customer as scrap: 0,025%
Data obtained on main production plants, with production of 3,45 millions square meters realized
